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Privacy Policy

Effective Date: October 3, 2026


At Tough Suds LLC ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book auto detailing services, or communicate with us.


1. Information We Collect


We collect information that identifies, relates to, describes, or can be associated with you ("Personal Information"). This includes:

  • Contact Information: Name, email address, phone number, and service/billing address.

  • Vehicle Information: Vehicle make, model, year, color, condition, and special servicing notes.

  • Booking & Service Details: Appointment dates, selected detailing packages (e.g., Maintenance Detail, Interior Reset, Ceramic Protection), and service history.

  • Payment Information: Payment card details, transaction history, and billing records (processed securely through third-party payment providers).

  • Technical & Usage Data: IP address, browser type, device information, operating system, and interaction data collected via cookies or web analytics when visiting our website.

  • Communication Data: Feedback, customer service queries, reviews, and promotional newsletter preferences.



2. How We Use Your Information


We use the collected information for the following purposes:

  • Service Delivery: Scheduling, providing, and managing mobile auto detailing services at your specified location.

  • Customer Support & Communication: Sending appointment confirmations, reminders, status updates, and responding to inquiries.

  • Payment Processing: Securely handling transactions and generating billing receipts.

  • Marketing & Marketing Communications: Sending updates, promotional offers, and newsletters (if you have opted in). You may opt out at any time.

  • Business Operations & Improvement: Enhancing our website functionality, refining service offerings, analyzing customer feedback, and maintaining internal quality control.

  • Legal Compliance: Complying with applicable laws, regulations, and legal obligations.



3. How We Share Your Information


We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: Third-party vendors who assist in operating our website, processing payments, managing appointments, sending emails, or conducting business operations. These providers are bound by strict confidentiality agreements.

  • Legal Obligations: When required by law, subpoena, or other legal processes, or to protect the rights, property, or safety of Tough Suds LLC, our customers, or others.

  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.



4. Cookies and Tracking Technologies


Our website uses cookies and similar tracking tools to analyze traffic, remember user preferences, and optimize your browsing experience. You can adjust your browser settings to decline cookies; however, some features of the website may not function properly as a result.



5. Data Security


We implement reasonable technical, administrative, and physical security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.



6. Your Choices & Privacy Rights


Depending on your jurisdiction, you may have the right to:

  • Access & Review: Request a copy of the personal information we hold about you.

  • Correction: Request updates or corrections to inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal data, subject to certain legal retention requirements.

  • Opt-Out: Unsubscribe from promotional emails using the "Unsubscribe" link in any marketing message, or contact us directly.



7. Third-Party Links


Our website may contain links to third-party websites or services (e.g., booking engines, review platforms, or social media links). We are not responsible for the privacy practices or content of these external sites.



8. Updates to This Privacy Policy


We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated version will be indicated by the "Effective Date" at the top of this policy. We encourage you to review this page periodically.



9. Contact Us


If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

  • Business Name: Tough Suds LLC

  • Phone: (561) 856-2064

  • Email: lewis@tough-suds.com

  • Service Area: Palm Beach County, Florida

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