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Refund Policy

Effective Date: October 3, 2026


At Tough Suds LLC ("we," "us," or "our"), customer satisfaction is our top priority. Because mobile auto detailing is a service-based business, refunds are handled on a case-by-case basis according to the guidelines outlined below.



1. Satisfaction Guarantee & Service Corrections


We take great pride in our work and aim to exceed your expectations.

  • Post-Service Walkthrough: Upon completion of your service, our technician will invite you to perform a final walk-around inspection of your vehicle.

  • Immediate Corrections: If you notice any missed spots or areas needing additional attention during the walk-around inspection, please inform our technician immediately. We will address and correct the issue on the spot at no extra cost.

  • 24-Hour Notice: If you are unable to inspect the vehicle at the time of completion, any service concerns must be reported to us within 24 hours of service delivery. If reported within this timeframe, we will schedule a re-inspection or touch-up service free of charge.



2. Refund Eligibility


Because labor and materials are expended during the service, monetary refunds are generally not offered once service has been completed and signed off. However, full or partial refunds or service credits may be granted under the following circumstances:

  • Unfulfilled Services: If you pre-paid for a service or service add-on that was not performed by our technicians.

  • Billing Errors: In the event of duplicate charges or incorrect invoice amounts.

  • Unresolvable Service Concerns: If we are unable to remedy a legitimate, verified service defect through a touch-up visit, a partial refund or credit toward future services may be issued at management's discretion.



3. Non-Refundable Items & Services


Refunds or free re-services will not be issued for:

  • Issues reported more than 24 hours after the service was completed.

  • Pre-existing vehicle damage, including clear coat failure, oxidized paint, deep scratches, severe stains that could not be fully extracted, torn upholstery, or worn interior trim.

  • New dirt, debris, spills, or weather-related issues occurring after the service has been completed.

  • Cancellations made less than 24 hours prior to the scheduled appointment (subject to cancellation fees per our Booking Policy).



4. Cancellation Refunds


  • Timely Cancellations: If you cancel your booking at least 24 hours prior to your scheduled appointment, any deposit or advance payment made will be fully refunded to your original payment method.

  • Late Cancellations: Cancellations made within 24 hours of the scheduled appointment time may result in the forfeiture of your deposit or a cancellation fee.



5. Refund Processing


Approved refunds will be credited back to the original method of payment used at the time of booking. Please allow 5 to 10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.



6. Contact Us


If you have questions about our Refund Policy or wish to request a re-inspection or refund, please reach out to us:

  • Business Name: Tough Suds LLC

  • Phone: (561) 856-2064

  • Email: lewis@tough-suds.com

  • Service Area: Palm Beach County, Florida

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